Trolley Recipient Status
Understand recipient statuses so you can better monitor & manage recipient accounts in Trolley
Recipients on the Trolley platform can have one of six potential statuses assigned to them. Each recipient status has a unique meaning and may restrict the editing or sending of funds to that recipient.
What does it mean when a Recipient is:
Active: The recipient profile is complete and is payable.
Incomplete: The recipient still needs to provide the minimum required profile information to become active (payout method, address).
You cannot send a payment to an incomplete recipient.
Disabled: This status temporarily disables the ability to send a payment to a recipient. A recipient’s account is Disabled when it appears compromised or hacked.
This can happen in one of two ways:
The merchant (you or your staff) manually updates the recipient as Disabled through the dashboard or via the API.
Trolley identifies suspicious activity on the recipient’s profile.
Archived: Recipients who have been archived by the merchant and are no longer payable.
Profile information and records are maintained.
You can unarchive the recipient or re-use the recipient’s email address to recreate a new recipient.
Suspended: The recipient has been permanently suspended by you, the merchant.
The email address can no longer be used with another recipient.
Contact support if you need to un-suspend a recipient due to an error.
Blocked: The recipient has been blocked by Trolley’s compliance team.
The email address can no longer be used with another recipient.
These recipients cannot receive payments, but their profile details are editable.