PayPal and Us
Frequently asked questions related to PayPal
Rita Stemberga avatar
Written by Rita Stemberga
Updated over a week ago

To use the Trolley PayPal integration, you need to have your own PayPal account.

Do you do screen PayPal payouts?

PayPal has its own AML screening and we only facilitate PayPal payments but do not perform background checks on those accounts.

Do you verify PayPal email addresses?

We do not verify any PayPal email accounts to check if they belong to the incorrect recipient.

What happens when someone enters an email address not registered with PayPal?

If the email entered is not associated with a PayPal account, PayPal emails that address an invites them to create a PayPal account to receive their money.

PayPal has their own AML / CTF program, which includes ID verification, among other checks, during their onboarding process.

Can we fund a PayPal account via Trolley?

You will still need to fund your PayPal balance through the usual methods allowed by PayPal.

Is there a fee for a PayPal transaction made on Trolley?
No, we do not charge for any payments made via PayPal, however, PayPal has its out fees for transactions that might apply.

We use Masspayouts, there is a 2% per transaction charge capped to a maximum - see the section "Fee and maximum fee cap for Mass Payments" - (scroll about halfway down the page - it's a long page)
Therefore, there is a charge by PayPal on the transactions, but Trolley doesn't charge anything on the PayPal transaction you make via our dashboard.

Is there a currency conversion rate for payments made via PayPal?
You cannot make PayPal payouts in a currency you do not hold on your PayPal account. If you have a EUR PayPal in addition to USD then you can make payouts from your PayPal EUR to the recipients.

My recipients PayPal payment failed?

Please contact PayPal for failed payments. We are not affiliated with PayPal. As such, you're going to have to log into your PayPal account to figure out what happened with these payments. PayPal only informs us that the payment was returned, but not why. PayPal has several different options to contact their support, including email and telephone support. You may find that on their website.

How do I move funds from a PayPal balance to either my CAD or USD balance?

You cannot transfer in between your PayPal and other balances. When you fund your PayPal balance you can only make payouts to PayPal accounts.

Is there any way we can add a PayPal source to our test Trolley account? I see the USD and CAD accounts but no way to add PayPal.

If you hook up a PayPal Sandbox account you'll get a PayPal source currency.

You can create a PayPal Sandbox account here:

We've enabled PayPal as a payout method in our live environment. I'm wondering if we repeat the same process to the sandbox environment as well?

You should have Sandbox credentials for PayPal which are different from the live mode. You should be able to find these in your PayPal account.

Does the "memo" show up for recipients made with PayPal transactions?
Memos do not show on recipients' end if the payout is made via PayPal.

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